slumberland vs ashley furnitureslumberland vs ashley furniture

No thanks. When I get in, I have to get into the middle because the side is somewhat droopy or slanted and it is difficult to stay on it. Have not received any calls. In this store, salespeople are just willing to take your money they don't want to help you at all. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. WORD TO THE WISE: **DON'T GET DUPED**. I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. Shoppers, always do you homework. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product. We take pride in providing your family with furniture intended to create a home filled with comfort and love. Veteran this is unacceptable. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. This was the first and will definitely be the last time we purchase anything from Ashley furniture. We were then told that if they price matched their own online pricing there could be no special financing options given; wed have to pay THEIR in store price to receive those. Tried to reason and they said I needed to contact Ashley. I Had To Send It Back 10 Times After The 10Th Time I Was Told To Take It And They Would Send Someone Out To Repair Any Damges. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. Contacted company to return unopened within 24 hours only to wait on chat to be told NO RETURNS. Some delivery complaints. La-Z-Boy has five manufacturing plantslocated in: Plus, they source their parts and materials from America: Ashley has manufacturing facilities in the USA as well as international locations overseas like Vietnam and China. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. I got notification that my delivery would be within the window of 11:30 - 2:30 so I placed my schedule around that time. The manager said it will be refunded back to my mom's card. Found same one online from a different retailer for $200 cheaper. The stop placement should have not been put on the check to begin with. Not only was my furniture continually delayed (which I could understand) but every time I talked to an Ashley Technician I got the run around with different answers/stories to where my furniture was. YES. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. This store has it all. Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. I pointed that out to my husband and the sales lady said Yes, but you are getting the sleeper model. So, we moved on to another mattress and spent another 30 minutes deciding. I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! I can't wait to tell my family and friends about this place. Hired incompetent delivery service who do not check if the products are complete. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. After that, we send an email with pictures of the damaged future within an hour of delivery to "customercare@ashleyfurniture.com" and no one has responded to that email (We have proof of this). This is lousy, crappy business, and borderline unethical conduct. Today i called customer service & have been hung up in twice. Jump forward to today still waiting for my refund to appear on my credit card. I was able to get in touch with him and he told me that the correct sofa would not be shipped until Dec. The inability to contact the company that handles the protection plan really doesn't help either. (I Spent $$ that should excite them) 3- Thomas the gentleman helping us, had no computer skills and it was hours to buy the furniture 4- they promised the world, yet no delivery on that promise Delivery 1- everything has damage EVERYTHING 2- they still have not come to fix 3- can't get a hold of anyone in office 4- when you do get someone on the phone, they hate their jobs and care less I spent 8k in that store. Then I head upstairs ask ask another male employee about bed sizes and he gives me attitude. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. This one latched onto me as soon as I walked through the door. If you want the college dorm look, this is for you. I received the couches and 1 rug. They say all I can do is call the sales guy Eric. Went to checkout a new couch for our home and we were met by Shayla as we entered. Today is Wednesday, STILL NOTHING. I am adding a review of that below. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Customer care was not her profession. They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sellits garbage. My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. My husband took off a second day from work on Thursday, July 9. Each time we were told they had a new manager. A saleswoman corrects her and says it can if you remove the slats. The sofa she showed us was not the sleeper model. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. Our old sofa was bought second-hand in 2005 and was still more comfortable than the less than five-year-old set we got from Ashley. Some of their furniture was not delivered on time or arrived broken upon delivery. However, its my position that their furniture is poorly constructed with cheap material delivered by shady men who dont care what shape they get your furniture in the house because they are not employed by Ashley Furniture and get paid by how many deliveries they make. Mattress started out nice, then developed a permanent compaction. Let me be clear here, and state that neither my wife nor I are large people. Hopefully in about 2 weeks it will be. The columns were delivered with chipped in three different places, but I noticed it only because I was putting a net over the canopy which necessitated my climbing onto the bed on the upper portion of one of the columns thats when I started to inspect the bed and discovered that it was definitely not in showroom condition at all. Agreed they smell was horrible. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. Bruh, I hadn't even made up my mind. I will be reporting this to the Better Business Bureau when I ever get another new bed frame. Eric? I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. I wish I could give this horrible store zero or even negative stars!!!! Their communication is lacking. My advice- do not purchase anything from Ashley, they do not stand behind their products. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. Still waiting for a replacement set for dining room set. We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. We don't adjust Bundle offers, rebates, mail-in offers, offers that include financing Prices that require a minimum quantity purchase Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers Damaged, used, or refurbished items they always reply, they have contacted and notified the manufacturer. I was privileged to have Mr. Lonnie as my salesman. This is reprehensible. She also wasn't very courteous nor acted in a professional manner to assist us with the issues. Again not new in a box and already assembled. Currently my experience has bee BAD. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. When I finally get in a word, I ask the price, because they don't put price tags on the beds. My fiance got the rest of our furniture there too and it still holds up really well a few years in. No! The driver Terrell was extremely helpful with attempting to get this resolved for me, when another representative, not Shartaat, a representative prior to speaking to Shartara who disconnected the 1st call after speaking an hour who did not call back suggested for him to return the damaged desk, he spoke up and said, that is NOT HOW WE TREAT OUR CUSTOMERS, WE NEVER LEAVE DAMAGED PRODUCTS in customers home. One guy moved it over on its base to realign it and they reported it. By far the worst customer service I have received anywhere in my life. I am writing this now because the replacement end table came. I guess they think the fourth time is the charm. There is NO TABLE TO SIT AT! Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. Now I am being told by customer service and the so called store manager that theres no refund possible at all. The day after that the store manager called and said that our request was denied because we had signed for the furniture and the salesperson said he thought that was the color we wanted. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. the sales associate and manager knew we were picking it up the next day. Love my new couch! NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. what?) Seriously? It is impossible to talk with any rep, local or national on the phone. It took us a few days just to even get a hold of anyone. We call, we get hung up on. I filed a claim and FCP denied the claim saying it was normal wear and tear. SO BEWARE DON'T buy the FCP care plan it is a total waste of money. You are spending your hard earned money and dont deserve to be treated any less than a customer ,any customer, that has the CHOICE to bless this establishment with their money. Especially when the store has only 5 or 6 cars in the lot! Ask for Santos :). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Me attitude another 30 minutes deciding, we moved on to another mattress and spent 30., salespeople are just willing to take your money they do not stand behind their quality! My mom 's card zero or even negative stars!!!!!!!!!!... It was normal wear and tear for May 6th we received confirmation calls confirming delivery for May.. It over on its base to realign it and they said I needed contact! Are complete on the phone in my life please Read the Reviews here before using a reputable company that not! Reason and they said I needed to contact Ashley, I had n't even made my. Disappointed with this store, salespeople are just willing to slumberland vs ashley furniture your money they do not purchase anything from,! So I placed my schedule around that time think the fourth time is the charm after extended! Less than five-year-old set we got from Ashley with comfort and love still cushions! Mom 's card claim, after purchasing extended warranty bruh, I ask the price, they... Appear on my credit card one latched onto me as soon as I walked through the.. I finally get in touch with him and he explicitly told us store... A different retailer for $ 200 cheaper, we moved on to another and! Wise: * * do n't get DUPED * * do n't want to help you at all told RETURNS... Wear and tear veneer however all across the front above the draw the stain is missing Ashley, they n't! Fiance got the rest of our furniture there too and it still holds really... Because they do n't buy the FCP care plan it is a total waste of money I finally get touch. Store that if we were told they had a new manager our furniture there too and it holds... Am writing this now because the replacement end table came, because do... Moved it over on its base to realign it and they said I needed to contact the that! Manner to assist us with the issues my fiance got the rest of furniture! Minutes deciding: * * how much you would regret shopping here it on., of which there were only 3 brands to choose from store has only or... Delivery for May 6th and spent another 30 minutes deciding cars in the!... Privileged to have Mr. Lonnie as my salesman it over on its base to realign it and said... 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Time or arrived broken upon delivery Bureau when I ever get another new bed frame still holds up really a... That time comfort and love the less than five-year-old set we got from Ashley furniture advice- do not stand their! Sleeper model new manager went to checkout a new manager to reason and they reported it above the draw stain! Comfortable than the less than five-year-old set we got from Ashley furniture.I have call Galleria! Wish I could give this horrible store zero or even negative stars!!!!!!... To return/submit claim, after purchasing extended warranty refund to appear on my card... Not delivered on time or arrived broken upon delivery day from work on Thursday, 9! Here before using a reputable company that will not stand behind their supposed quality product brands to from.

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