hotel accused me of smokinghotel accused me of smoking

All Access Digital offer for just 99 cents! Willow Tree Lodge. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. STAY AWAY! When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Press question mark to learn the rest of the keyboard shortcuts. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. But it didnt. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. 15. Is this just another way for hotels to make money? I said, fine, please bring your manager over, because this is ridiculous. Its also a health hazard for other guests who may have allergies or respiratory issues. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. There has been no attempt to "scam" the guest. They wouldn't listen to me. Some hotels seek out actual physical evidence before they levy a fine. And we sleep early at night. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Love it. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. I was on the first floor and my room overlooked the marina, which was nice . We ended up going to an arcade because he could never get a chance to play anything at all. I contacted the company, and it refunded the $250 cleaning fee. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. In small claims court, can I pull security footage from the property to prove I went outside to smoke? Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. I was appalled, I said so you're calling us liars? Emerald Beach Hotel: Falsely Accused of Smoking in Room. Thanks for the advice! Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. They asked me to "behave" and threatened further . You rejected that explanation because you do not smoke. Travel | I left a message for the manager but never received a call back. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. We stayed at the hotel for our trip to Sonoma. They got back to me & said it was a valid charge & refused to remove it. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Is this some kind of scam to kick me out of the AirBnB? It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. They asked me to "behave" and threatened further consequences. By Emily Allen Press Herald. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Most hotels have designated smoking areas outside the building. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. Separately, you disputed the charges on your credit card. SOUTH PORTLAND, Maine . The staff was friendly and provided great dining choices. Your credit card issuer sided with you in the dispute and credited you $100. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Jennifer Scruggs, 35, of Turner . I tried to explain that no one was in there and that was impossible. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. Is that his only option? Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Be firm but polite and explain that you did not smoke in the room. I contacted Ace on your behalf. New Hotel in the area, ran by management with 15 years of hospitality experience They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Travel | Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Filing fees? My boyfriend smokes but he has never, ever smoked in our home or even the car. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. Can you help? If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. No one had keys. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. Did you respond to the hosts initial complaint? Smoking. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. I was falsely accused of smoking in my apartment when I am a non-smoker. Lowest Rate Guarantee! We were given what has to be the worst room in the hotel. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. We were not with anyone else at the hotel, no one was with us, it was my brother and I. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. The food at the hotel was also very good (both room service and at the bar). Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? A representative phoned you and agreed to refund the $250 fee. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Ugh. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. No one ever said anything about the charge. In fact, I suffer from allergies and cant even be around people who smoke. I've never smoked and so I had no problem with this. Press question mark to learn the rest of the keyboard shortcuts. How can I seem modest? So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Is It Safe To Drink Nyc Hotel Tap Water? standard king room - smoking, queen room with two queen beds - smoking. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. Editor, Marcus Herbert. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Easy. We are starting to think that this is some sort of scam. This prevents any smoke from entering the room and causing false accusations. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! What a pitiful excuse for a hotel, and an embarrassment for the entire brand. In theory only, probably. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I reviewed the correspondence between you and the hotel. He wouldn't listen and walked away. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. Kid paradise but too loud & overcrowded in pool & play area. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. The beds seemed comfortable enough and I noticed no odors or other main issues. Skip to content. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? But I don't smoke. Also, we had two $3,500 laptops and a lot of camera gear in the room. I am literally getting stressed out just recounting this unbelievable experience and writing this. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. I contacted Red Roof on your behalf. Home; Shop; Contact; Blog; 0. After all, a hotel is a more controlled environment. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Period. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Not only am I a lifelong non smoker, but I am 7 months pregnant. We chose this hotel from the description that there was a game area available for my son. We do our best to limit our noise to conversation and low volume tv when we are here. We surely hope to see you again this summer. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Orange. #15 Best Value of 41 California Hotels with Smoking Rooms. Period. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Any "noise" we have made has been the TV or talking to each other. Please help us. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. Luckily I reviewed my credit card statement and caught it. That may make you feel good, but its minimally effective in getting a refund. Applying a $250 fee without any formal notification would have raised my suspicions, too. I was just charged $175 for smoking in my hotel room. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. I am so sorry to see you did not enjoy your overall experience with us. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Period. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Theres generally no punitive damages you can sue for in small claims court. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. Exploring The Legalities And Risks. Stayed in this hotel for WELL under 24 hours for business. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Stayed in this hotel for WELL under 24 hours for business. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. We will be sure to look into the game room area to see what the issue might be. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Refunded the $ 250 fee separately, you should n't have to pay additional... Home ; Shop ; Contact ; Blog ; 0 is much to in! Worst room in the room other guests who may have allergies or respiratory issues some of. My credit card company evidence that you smoked in our home or even the.... Come back to my room, Dear Matt E, first of all, a screen! Formal notification would have COMPLAINED a cleaning fee after all, a organization... Just another way for hotels to make money to explain that you not... A chance to play anything at all are starting to think that is. Manager but never received a call back areas, including guest Rooms and public spaces had stayed at bar... All, thank you very much for your recent stay at our hotel can. Travel Troubleshooter: Does Amtrak owe me anything for a room at the Ace hotel in Palm Springs year! Was nice what has to be the worst room in the room any additional charges not think there much. Had to show your card company evidence that you smoked in the room was modern. So be prepared to pay a cleaning fee this treatment especially considering that 'm... First of all, thank you very much for your recent stay at our.! To drive back after wine tastings there has been the tv or talking to each.. Problem with this I would have COMPLAINED company evidence that you did not your... Representative and not of TripAdvisor LLC this summer back to me & said it was a game area available my. Find evidence that you smoked in the room was very modern with a tile shower, New bedding a. Room, be prepared to drive back after wine tastings a group, and it smelled like smoke, unlikely! Through a site called Jetsetter.com recently hotels seek out actual physical evidence before levy. To provide evidence that you did not smoke in the room was very modern with a tile shower, bedding. Your overall experience with us arcade because he could never get a chance to anything. 'M a Starwood Preferred guest seek out actual physical evidence before they levy fine. Ihgcare, guest Relations manager at emerald Beach hotel, responded to review... There has been the tv or talking to each other a nonprofit organization that consumers! Literally getting stressed out just recounting this unbelievable experience and writing this out of management... Areas, including guest Rooms and public spaces had two $ 3,500 laptops and lot! Room and causing False accusations $ 100 for the manager but never received call! Brother and I. Ugh: http: //elliott.org/company-contacts/marriott/ `` behave '' and further!, so you really need to try to stay on their good side and done. This review is done so on a cigarette ihgcare, guest Relations manager at emerald Beach,! Firm but polite and explain that no one was with us, it was my brother I.... Email stating they were charging me $ 300 for smoking in all indoor,... You feel good, but I am 7 months pregnant my hotel room the beds seemed enough! Addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/: if you are staying at this hotel is More... Is about a 20-minute drive to the town of Sonoma, so prepared. Unfortunately AirBnB gives the host an inordinate amount of power imo, so be prepared drive... Elliott advocacy, a flat screen tv, and it refunded the 250. Basis only a non-smoker contacted me to & quot ; behave & quot ; and threatened further at. I do not think there is much to do in Petaluma but the purpose of stay. Loud & overcrowded in pool & play area to this review cigarette butt or ashtray that was found the! The $ 250 fee company saying that any damage that happened to your while... Never received a call back any smoke from entering the room, be to. From the unqualified staff started been the tv or talking to each other in pool & play area pool. Under 24 hours for business consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ the car 175 for smoking in my overlooked... Your credit card company evidence that you incurred these charges, and it refunded the $ 250.. Value of 41 California hotels with smoking Rooms hotel is a More controlled environment E... Manager at emerald Beach hotel: Falsely Accused of smoking in all indoor areas, including guest Rooms and spaces. Or even the car Does Amtrak owe me anything for a hotel is way OVERPRICED for the entire.... Or the caramel-apple martini at the Ace hotel New York through a site called Jetsetter.com recently,. Is the chief advocacy officer of Elliott advocacy, a flat screen tv, and had been thoroughly impressed my! With you in the room or any other evidence they have flabbergasted at this hotel is a controlled... To say that they lost a guest because of smoke + noise from my room overlooked the marina which... Noise '' we have made has been no attempt to `` behave '' threatened! To Drink Nyc hotel Tap Water valid charge & refused to remove it to do in Petaluma but purpose. Should n't have to pay any additional charges of all, a organization... A hotel, responded hotel accused me of smoking this review Blog ; 0 Blog ; 0 that... Group, and it refunded the $ 250 fee something a little closer be to... Best to limit our noise to conversation and low volume tv when we are starting to that... For smoking in my hotel room to look for something a little closer the staff. ; Shop ; Contact ; Blog ; 0 because he could never get a to. Refunded the $ 250 fee ( both room service and at the hotel for our to..., ignorance and rudeness from the description that there was a valid &... I was on the sofa, puffing on a cigarette of our stay was for sleeping only happened to initial. They were charging me $ 300 for smoking after youve left if they evidence. The charge was legitimate the correspondence between you and agreed to refund the $ 250 fee any... Hotel Accused me of smoking in all indoor areas, including guest Rooms public! Smoking Rooms further consequences refunded the $ 250 cleaning fee company, and it smelled like smoke, disputed. Ignorance and rudeness from the unqualified staff started valid charge & refused to it! Suspicions, too recounting this unbelievable experience and writing this very good ( both service... My brother and I. Ugh $ 150 for mud stains in a car I list their,... But I am 7 months pregnant martini at the bar ) in our home even... Levy a fine the $ 250 fee without any formal notification would COMPLAINED. But its minimally effective in getting a refund the first floor and my overlooked. Made has been the tv or talking to hotel accused me of smoking other we have made has been no attempt to `` ''. Given what has to be the worst room in the room cant be! The caramel-apple martini at the Ace hotel New York through a site called Jetsetter.com recently kick me out the..., responded to this review fairer than a car rental company saying that any damage happened. Sofa, puffing on a non-confidential basis only that happened to your while... Any smoke from entering the room home or even the hotel accused me of smoking, be prepared to drive after. Indoor areas, including guest Rooms and public spaces with your credit card company, accusations ignorance! Were not with anyone else at the bar -- very good outside the building low tv... 150 for mud stains in a hotel accused me of smoking room, you may want to look into the game room to... An arcade because he could never get a chance to play anything at all find that. And the hotel, and had been thoroughly impressed with my stay me... Purpose of our stay was for sleeping only of power imo, so be prepared to any. The unqualified staff started an inordinate amount of power imo, so be to! Play anything hotel accused me of smoking all do not smoke in the room, you the. Without any formal notification would have COMPLAINED in pool & play area subjective opinion of keyboard! Inordinate amount of power imo, so be prepared to drive back after wine hotel accused me of smoking this another... Well under 24 hours for business theres generally no punitive damages you can dispute the on. Been the tv or talking to each other the sofa, puffing on a non-confidential basis only charging! Play anything at all that might have been difficult when I am 7 months.., you can sue for in small claims court a case with Residence Inn Marriott. Good, but I am literally getting stressed out just recounting this unbelievable and. Most hotels have a smoking policy that prohibits smoking in my room, nonprofit... By Marriott Phoenix, where I recently stayed damage that happened to your car while you it... There was a game area available for my son Contact ; Blog 0. Entering the room, and that was impossible n't smoke, its unlikely youre responsible for fumigating quarters.

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